The Independent Betting Arbitration Service is an authoritative, totally independent third party offering adjudication for customers who have an unresolved betting dispute with their UK bookmaker.

How does IBAS work?

Disputes are referred to the Service via a standard IBAS arbitration form on which full details of the dispute should be provided.  IBAS does not under any circumstances rule on disputes in person or on the telephone.

What is the procedure for handling disputes?

Any customer who has a disputed bet with Chisholm Bookmakers should in the first instance speak to the manager of the shop where the bet was placed. If the dispute cannot be resolved in this way then customers should write, e-mail or telephone our head office.

Customer Service
Chisholm Bookmakers Limited
FREEPOST NEA6004
Ashington
Northumberland
NE63 8BR

Telephone 01670 813388

If a customer has made every effort to settle a disputed bet with ourselves but remains dissatisfied, then he/she can request an arbitration form from IBAS by telephoning 0207 881 2690.